We're here to help you get the most out of digital mapping software

Here are the most common issues

Why can't I log in?

If you're having problems logging in there are a variety of reasons for this.

It's usually a problem with your password so passwords can be reset from the login page by clicking on 'Reset Password'.

If you're not sure of your username or the password reset isn't working for you, send us a support ticket.

How do I style a layer?

We love good-looking maps, so our Styling tool helps you change the colours and labels as you like.

The Styling tool is found when you hover over the layer in the Layer Control and click on the Cog icon.

You can even dynamically style objects based on the text you've stored within them. This is called "Styling by Class".

How do I get Local Authority data loaded?

We know that Local Authorities hold information that isn't publicly available but would be immensely useful to Local Councils.

We'll load up any datasets that Local Authorities provide us with, as long as it's for the whole Local Authority area, not just within your Parish Boundary.

Raise a Support Ticket

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Knowledge Base

Check out out Knowledge Base that contains tutorials, step-by-step guides and videos for the most common uses of Parish Online.

YouTube Videos

This is where we host tutorial videos and special live training events.

Join the Discussion

Join our User Group on Facebook where you can ask us questions, comment on posts and tell us about your experience with Parish Online.

Trial now for a

30day free trial

  • Try the fully-featured Parish Online and keep your data if you carry on with a full subscription.
  • Once your trial has ended you have the option to switch to a full subscription or even take advantage of a BHIB-funded subscription.

Subscribe now for a

10% Discount

  • For new subscribers to Parish Online who want to get started straight away with no trial period.
  • We'll give you this discount every year providing you keep a continuous subscription with Parish Online.

Free with BHIB Councils Insurance


  • For any Council who take a new 3 year BHIB Councils Insurance policy, Parish Online is free!
  • Don't worry if you already have a policy with another provider, you can get Parish Online if you commit to switching when your renewal is due.
  • Terms and Conditions apply, contact BHIB for details.
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